3 week bond application

First, Zanele Masina was removed as my banker and I wasn't even notified. If I hadn't called Maria Msimango to follow up on the emails I was sending Zanele, I would have never known she was moved from the Prestige banking portfolio. I was then assigned to another banker, Siphiwe Walters who just failed to communicate with m and never even put my application through, despite the fact that I had waited 3 weeks already. Siphiwe was never available when I needed her. Maria Msimango, has been my saviour. She managed to link me to a team leader Rhagabar, Hamraj who assisted but my application still couldn't be escalated despite STD bank being at fault. He told me that I still have to wait an additional week for the application to go through. At this point I am very frustrated because I stand a chance of losing the as I have kept the seller waiting for almost a month. I do not feel like a valued customer nor do I feel prestige banking benefits me at all even though I pay for the service.Standard bank's service has made my experience of buying a house very stressful to a point where I am even contemplating taking my investments elsewhere.