3 Unauthorised Duplicate Debits

I have been trying to contact your ***** department but there has been no response but an automated machine saying the network is congested. I don’t appreciate the lack of accountability and service from Standard Bank, I had 3 duplicate debits that have gone off my account last night, which has been a great inconvenience as I’m unable to utilise my account due to lack of funds missing.

This needs to be urgently rectified. Your prompt attention to this matter will greatly be appreciated!