LT
Lisa T
1 reviews | Active since Mar 2009
07 Apr 2015, 12:48
3 months worth of finanace charges debited at once
I check my balance electronically as I do every month to make sure my payment was received and credited and discover that not only is my available balance zero but my next payment due is higher by over R150 than normal, I then open my statement to discover that 3 months worth of finance charges have been debited to my account instead of the normal one month. This has left my card unusable because it is over limit and I will be charged interest upon interest. How is this possible?
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Replies (1)Standard Bank's replyOfficial
09 Apr 2015, 09:48Hello Fuming,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply09 Apr 2015, 09:48
Official
Hello Fuming,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
