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Rickkus S

1 reviews | Active since Apr 2019

04 Apr 2019, 03:33

3 Months still No Card Standard Bank

My Credit card application was approved and sms messages was received from Standard Bank saying Application was approved and another message saying application has been finalised and all is in order. Now almost 3 months later I still have no card, nor have I received any calls from Standard Bank. 3 Months, I think its the worst service I have ever received.

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Replies (2)
Standard Bank
Standard Bank's reply04 Apr 2019, 04:36
Official
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Sheriline Martin 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply12 Apr 2019, 10:46
Official
Dear Rick Swart 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen
Complaint Resolution Centre
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