MF
Melisizwe F

1 reviews | Active since Dec 2015

12 Apr 2016, 04:40

3 months and no cheque card

Standard bank, Northgate branch. I opened a check card for my company on 06/02/2016. I'm waiting for that card even today. I have visited them more than 4 times already looking for the card. First visit, card not yet at the branch. Second visit, card not yet at the branch, my business banker on leave. Third visit, card not yet at the branch, asked the reason, consultant told me the the card was never ordered according to the system, I asked for the manager, referred to another guy who suggested that I take temporal card, when I told him that I want to to online purchase and according to my understanding, temporal card cannot do online purchase. He was convinced that I was wrong, he went on with temporal card. On arrival at home I did online purchase, which didn't go through, proving that I was right. Fourth visit: Card still not at the branch, business manager section attended me and apologized, l then signed other documents and she informed me that she'll do her best. Unfortunately, her best was not enough. Right now I'm from standard bank and my card is still not at the branch. This is such an inconvenience, I have lost so much mo

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Replies (1)
Standard Bank
Standard Bank's reply12 Apr 2016, 12:09
Official
Hello Melix,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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