3 month payment relief - Covid 19 - Part 2

After loading a complaint last week, I am still not closer to an answer. We are working on your request. Yesterday I received an e-mail saying you are behind, but in the same sentence e-mail from another department is working on my query for my payment holiday. Also the same day the attorneys also call me and send me an e-mail that my account have been hande over to them as I am in the rears. Today a lady from standard bank phone me I thought here is it I am getting answers only to hear that she not reading notes not knowing what is even going on on this account. She ask? Why is your vehicle still in the rears? Really. Really? She says we want to help me? If you really want to help find out where the hell my application is for my 3 months payment relief. Really standard bank do you not have a system where there is notes made on an account. So please do not call me unless you have answers for me.