LB
Lisa B
1 reviews | Active since Jun 2019
18 May 2020, 07:53
3 Month Debt Holiday approved - Yet debits still processed
My 3 month Debt Holiday was approved- revolving credit and credit card. Yet, both debits were taken off. I have emailed the Refund inbox 3 times and have had no response. Definitely time to change my bank - PATHETIC service how a Bank cannot even stop a debit order.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
18 May 2020, 09:17Hello Lisa
Thank you for posting your comments.
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply18 May 2020, 09:17
Official
Hello Lisa
Thank you for posting your comments.
Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's replyOfficial
20 May 2020, 14:01Dear Lisa Botha
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 May 2020, 14:01
Official
Dear Lisa Botha
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***