3 days to get everything I DON'T need

The level of inefficiently and slap dash work that your Vehicle Asset Finance department produce is quite amazing. I have been waiting for a simple email to be sent to me stating that my account has been paid and needless to say, this has been painful and extremely frustrating!

Monday - 23rd July Called your "Call Centre" and was on hold for 15-20 min where I was then told to hold for a further 5 min once I finally got through to someone - she just hung up once she felt she didnt want to deal with A SIMPLE EMAIL. Called back and was "helped" by a young man who explained the process for the original ownership docs and I was told my letter was sent - come 5pm Monday evening - still nothing - IT'S JUST A FREAKING EMAIL! Sent a mail to the info@ email address and was "passed to the relevant department"

Tuesday Contact your call centre to be faced with the same attitude of "we'll keep 'em on hold then hang up after a while" Get a response saying that I was contacted however I need to provide information for the query to be resolved to which I responded in less than 10 minutes - Come 5pm Tuesday - Guess what?? NO LETTER!

Wednesday Receive response from confident yet clearly misinformed agent that the original NATIS docs have been sent and if I have any queries to contact DSV - NOW PLEASE TELL ME WHERE I ASKED FOR THESE DOCS??? Does no one read what the client requires before bombing off an email attempting to shut them up??

Needless to say I am still waiting for your team to send me a simple email 3 days later.

Absolutely useless service and so glad I will not have to deal with this ******* service or service provider again - then again they may hold my email hostage......

GET YOUR SH*T TOGETHER STANDARD BANK!