3 day task taking 13 days and is still open!!!

On the 11 I went into Standard Bank on the bluff and faxed my documents to cancel my monthly bond debit order. I received an sms logging the claim and was advised it would be resolved by the 14th ref no. ***. I then received an sms stating it was done and that someone would call me sadly no one did. I proceeded to email Thsegofatso on the 13th there was no response. I then received an sms reminding me that my bond payment was due,so I followed up with a call to Etin. He assisted and put a notebook saying it is urgent request ***. So this morning I call to follow up yet again and guess what debt order is still active ***. So I speak to Lidiwe this time and she informs me that a Samantha Hudson says she contacted me,which she DID NOT ***. Now I have done everything that they have asked yet I will suffer this month having my accounted debited for R4000 while paying another R1000 weekly. This is such bad service. I am seriously disappointed with Standard Banks service regarding this matter.