BN
Barbara N

1 reviews | Active since May 2015

05 May 2015, 18:33

3 Cash accepting ATM's DOWN 90% ot.

We have a comp that deals mostly with cash, since I have inquired about a wireless machine numerous times with no reply. So we depend on atm's for cash deposits. Since the branch moved to Village Square these machines are not accepting deposits 90% of the time. This is a constant problem. Went to atm's this afternoon all 3 was not accepting cash, went back once again at 17:49 only 1 was working. Then it retained R800 of the money, for which I must log a query according to security. These machines get serviced by an outside company. So I have to wait. Is the bank going to allow the debit order to go through because of their machines not working?. No!. And if I am lucky I might get the funds back if there is a difference in their calculations. I worked in the banking industry for 20 years and believe me, if the turnaround<br> times on that banks ATM's was anything like this someone would have been fired. This is no new problem and it doesn't seem to be resolved or anytime soon. Pathetic!. I do not expect a reply if this is the way their technology works!

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Replies (1)
Standard Bank
Standard Bank's reply07 May 2015, 10:28
Official
Hello bnaude75,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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