3 Authorizors not available

I am at Std Bank Sasolburg and am being assisted by Fika a good gentleman and Mpho who are trying to assist me to even take my investment with Std bank. Now the issue comes in when I try to transfer funds into my other bank and these 2 junior employees need 2nd line authorization and they been trying call supervisors 2 of them via personal cell and even Ms team. They are no where to get found. The even called an Elmarie to try and get this sorted virtually. But still no luck. Now my son had to ask for time from work to accompany me and it is now 3:22 and still no help