RB
Roger B

1 reviews | Active since Mar 2009

13 Sept 2018, 06:43

2ND COMPLAINT FOR THE SAME UNRESOLVED ISSUE, EVEN AFTER FOLLOW UPS

I was called about increasing my Revolving Loan, I did calcs and accepted.

Part of the agreement and reason I accepted is the interest rate would be reviewed. I was told that it was reviewed and agreed at a lower rate. The agreement was with Lindi L Manamela.

I just checked my statement and I see the interest rate is incorrect.

I simply don't care that I was told to wait and then call in after a month, you will urgently adjust and amend the interest amount you charged me, or I will enquiry about switching to FNB.

I've been a client for over 20 and now to treated like this pathetic!

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Replies (1)
Standard Bank
Standard Bank's reply13 Sept 2018, 10:16
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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