FR
Franz R
1 reviews | Active since Jul 2025
17 Jul 2025, 12:01
28
28.12.2021 to 07.04.2022 = 99 days It took me 99 days to get the account number and the online banking activated. The purchase of the holiday home took me 64 days from the offer to the confirmation of registration (for the deeds documents). Not included the never-ending unanswered support requests following the opening of the account.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
17 Jul 2025, 12:03Dear Franz R,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2025, 12:03
Official
Dear Franz R,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
FR
Franz R's updateReviewer Update
15 Sept 2025, 11:32Good morning.
Your answer is the same since years. You promisse to help BUT dont. Worst is your
***
Here a link to a short Memo about your permanent FAIL.
http://www.maint.at/memos/Memo_***4_StandardBank.html
After the detailed information about YOUR 99 days to open a savings account you see the latest FAILS that made me change to FNB.
Here you also can read the FNB-Story with a back-link to your BAD SERVICE.
https://saegezahn.substack.com/p/the-good-ones-first-national-bank
Just to show, that GOOD service is also possible, but not for Standard Bank.
Whats about an email to clear up all open - lets say: 25 requests???
Franz
Resident to SA
Customer
Your answer is the same since years. You promisse to help BUT dont. Worst is your
***
Here a link to a short Memo about your permanent FAIL.
http://www.maint.at/memos/Memo_***4_StandardBank.html
After the detailed information about YOUR 99 days to open a savings account you see the latest FAILS that made me change to FNB.
Here you also can read the FNB-Story with a back-link to your BAD SERVICE.
https://saegezahn.substack.com/p/the-good-ones-first-national-bank
Just to show, that GOOD service is also possible, but not for Standard Bank.
Whats about an email to clear up all open - lets say: 25 requests???
Franz
Resident to SA
Customer
FR
Franz R's update15 Sept 2025, 11:32
Reviewer Update
Good morning.
Your answer is the same since years. You promisse to help BUT dont. Worst is your
***
Here a link to a short Memo about your permanent FAIL.
http://www.maint.at/memos/Memo_***4_StandardBank.html
After the detailed information about YOUR 99 days to open a savings account you see the latest FAILS that made me change to FNB.
Here you also can read the FNB-Story with a back-link to your BAD SERVICE.
https://saegezahn.substack.com/p/the-good-ones-first-national-bank
Just to show, that GOOD service is also possible, but not for Standard Bank.
Whats about an email to clear up all open - lets say: 25 requests???
Franz
Resident to SA
Customer
Your answer is the same since years. You promisse to help BUT dont. Worst is your
***
Here a link to a short Memo about your permanent FAIL.
http://www.maint.at/memos/Memo_***4_StandardBank.html
After the detailed information about YOUR 99 days to open a savings account you see the latest FAILS that made me change to FNB.
Here you also can read the FNB-Story with a back-link to your BAD SERVICE.
https://saegezahn.substack.com/p/the-good-ones-first-national-bank
Just to show, that GOOD service is also possible, but not for Standard Bank.
Whats about an email to clear up all open - lets say: 25 requests???
Franz
Resident to SA
Customer
FR
Franz R's updateReviewer Update
15 Sept 2025, 11:33ok: email address blacked out:
it is ibsupport at standardbank co za
it is ibsupport at standardbank co za
FR
Franz R's update15 Sept 2025, 11:33
Reviewer Update
ok: email address blacked out:
it is ibsupport at standardbank co za
it is ibsupport at standardbank co za
FR
Franz R's updateReviewer Update
15 Sept 2025, 12:36the link to my MEMO page is:
http://www.maint.at/
memos/
Memo_***4_StandardBank.html
http://www.maint.at/
memos/
Memo_***4_StandardBank.html
FR
Franz R's update15 Sept 2025, 12:36
Reviewer Update
the link to my MEMO page is:
http://www.maint.at/
memos/
Memo_***4_StandardBank.html
http://www.maint.at/
memos/
Memo_***4_StandardBank.html
FR
Franz R's updateReviewer Update
15 Sept 2025, 12:36http://www.maint.at/
memos/
Memo _***4 _StandardBank.html
memos/
Memo _***4 _StandardBank.html
FR
Franz R's update15 Sept 2025, 12:36
Reviewer Update
http://www.maint.at/
memos/
Memo _***4 _StandardBank.html
memos/
Memo _***4 _StandardBank.html
FR
Franz R's updateReviewer Update
15 Sept 2025, 12:39we are talaking about fakts published on the web.
Why do you ************* my information???
So go to the substack Newsletter click the FNB story. There is a backlink to STandard bank
https://saegezahn.substack.com/p/the-good-ones-first-national-bank
maybe its the underscore charakter for hellopeter for ***** it ouz
Why do you ************* my information???
So go to the substack Newsletter click the FNB story. There is a backlink to STandard bank
https://saegezahn.substack.com/p/the-good-ones-first-national-bank
maybe its the underscore charakter for hellopeter for ***** it ouz
FR
Franz R's update15 Sept 2025, 12:39
Reviewer Update
we are talaking about fakts published on the web.
Why do you ************* my information???
So go to the substack Newsletter click the FNB story. There is a backlink to STandard bank
https://saegezahn.substack.com/p/the-good-ones-first-national-bank
maybe its the underscore charakter for hellopeter for ***** it ouz
Why do you ************* my information???
So go to the substack Newsletter click the FNB story. There is a backlink to STandard bank
https://saegezahn.substack.com/p/the-good-ones-first-national-bank
maybe its the underscore charakter for hellopeter for ***** it ouz
FR
Franz R's updateReviewer Update
15 Sept 2025, 12:43last try:
http://www.maint.at/memos/Memo-***4-StandardBank.html
http://www.maint.at/memos/Memo-***4-StandardBank.html
FR
Franz R's update15 Sept 2025, 12:43
Reviewer Update
last try:
http://www.maint.at/memos/Memo-***4-StandardBank.html
http://www.maint.at/memos/Memo-***4-StandardBank.html
FR
Franz R's updateReviewer Update
20 Sept 2025, 09:59Hi helpcenter@ SB
to be honest: how many Franz with a domain maint.at do you have in your customer database??
How many customer with a first name: Franz do you have with mor ethan 500 emails received??
My Account number is:
CURRENT ***Name: REINISCH FJ
if you offer solutions to the open questions, please answer. If not - please refrain form a standard copy-paste answer.
open questions: see email to ***
22. December 2024 11:29
1. a Debit Card with a name on it for internet payment. My Debit card HAS NO NAME on it.
2. I want at least an ADDIDIONAL OTP method e.g. via email (if only Web Access is possible while no phone coverage, as we had with the *****-thing you FAILED)
And no, only Email is no solution, as I sometimes do not have Web Access (=email).
A first solution could be: sms AND email.
Other companies provide e.g. google Authentication. No phone/web coverage necessary. My exchange bank CurrencyFair does it this way.
It’s a BARKLEYS Bank. They are also no idiots!
“we do not provide … at the moment” is no answer!!
Talk to your managers. e.g. Sunita Francis.
to be honest: how many Franz with a domain maint.at do you have in your customer database??
How many customer with a first name: Franz do you have with mor ethan 500 emails received??
My Account number is:
CURRENT ***Name: REINISCH FJ
if you offer solutions to the open questions, please answer. If not - please refrain form a standard copy-paste answer.
open questions: see email to ***
22. December 2024 11:29
1. a Debit Card with a name on it for internet payment. My Debit card HAS NO NAME on it.
2. I want at least an ADDIDIONAL OTP method e.g. via email (if only Web Access is possible while no phone coverage, as we had with the *****-thing you FAILED)
And no, only Email is no solution, as I sometimes do not have Web Access (=email).
A first solution could be: sms AND email.
Other companies provide e.g. google Authentication. No phone/web coverage necessary. My exchange bank CurrencyFair does it this way.
It’s a BARKLEYS Bank. They are also no idiots!
“we do not provide … at the moment” is no answer!!
Talk to your managers. e.g. Sunita Francis.
FR
Franz R's update20 Sept 2025, 09:59
Reviewer Update
Hi helpcenter@ SB
to be honest: how many Franz with a domain maint.at do you have in your customer database??
How many customer with a first name: Franz do you have with mor ethan 500 emails received??
My Account number is:
CURRENT ***Name: REINISCH FJ
if you offer solutions to the open questions, please answer. If not - please refrain form a standard copy-paste answer.
open questions: see email to ***
22. December 2024 11:29
1. a Debit Card with a name on it for internet payment. My Debit card HAS NO NAME on it.
2. I want at least an ADDIDIONAL OTP method e.g. via email (if only Web Access is possible while no phone coverage, as we had with the *****-thing you FAILED)
And no, only Email is no solution, as I sometimes do not have Web Access (=email).
A first solution could be: sms AND email.
Other companies provide e.g. google Authentication. No phone/web coverage necessary. My exchange bank CurrencyFair does it this way.
It’s a BARKLEYS Bank. They are also no idiots!
“we do not provide … at the moment” is no answer!!
Talk to your managers. e.g. Sunita Francis.
to be honest: how many Franz with a domain maint.at do you have in your customer database??
How many customer with a first name: Franz do you have with mor ethan 500 emails received??
My Account number is:
CURRENT ***Name: REINISCH FJ
if you offer solutions to the open questions, please answer. If not - please refrain form a standard copy-paste answer.
open questions: see email to ***
22. December 2024 11:29
1. a Debit Card with a name on it for internet payment. My Debit card HAS NO NAME on it.
2. I want at least an ADDIDIONAL OTP method e.g. via email (if only Web Access is possible while no phone coverage, as we had with the *****-thing you FAILED)
And no, only Email is no solution, as I sometimes do not have Web Access (=email).
A first solution could be: sms AND email.
Other companies provide e.g. google Authentication. No phone/web coverage necessary. My exchange bank CurrencyFair does it this way.
It’s a BARKLEYS Bank. They are also no idiots!
“we do not provide … at the moment” is no answer!!
Talk to your managers. e.g. Sunita Francis.
FR
Franz R's updateReviewer Update
20 Sept 2025, 10:00the unanswered emails are regarding Jan van Staden, Bredasdorp branch.
Email address removed from helloPeter.
Email address removed from helloPeter.
FR
Franz R's update20 Sept 2025, 10:00
Reviewer Update
the unanswered emails are regarding Jan van Staden, Bredasdorp branch.
Email address removed from helloPeter.
Email address removed from helloPeter.
FR
Franz R's updateReviewer Update
24 Sept 2025, 12:56Did you send me the new Debit Card
as I am a resident now??
as I am a resident now??
FR
Franz R's update24 Sept 2025, 12:56
Reviewer Update
Did you send me the new Debit Card
as I am a resident now??
as I am a resident now??
FR
Franz R's updateReviewer Update
24 Oct 2025, 19:30Abd why did you not start sending me my new debit card WITH NAME????
FR
Franz R's update24 Oct 2025, 19:30
Reviewer Update
Abd why did you not start sending me my new debit card WITH NAME????