25 mins wait for a Private Banker telecom line

SImple! I have made more than 30 payments to my father in the last 2 years, but today Standard Bank decided to change there transfer between Standard Bank clients to 1 day waiting period. <br> <br> The worst part is it takes 25 mins to get hold of a private banker at 6pm in the evening, If private banking is the best service they offer and you wait this long for assistance, this is a clear indication of the absolutely poor service on offer by the bank as a whole?<br> <br> Whats worse is they make up excuse for transfers not being processed and now my dad has bounced debit orders and will earn a poor credit scoring because my useless bank cannot maintain a level of service?<br> <br> When I called Ronald Matadin the head of Private Banking KZN, he answers after the 3rd attempt and has the most lackluster attitude toward a Private Client, so if this is the attitude of leader of many, then there is no hope .<br> If you are reading this as a current of potential Standard Bank users, please change banks or dont sign up at all. I signed a 2 million rand bond recently with a bank i dont bank with because Standard Bank La Lucia doesn't have a bond specialist and my private banker ignores my calls. <br> <br> Pathetic