24 HRS for a payment to clear at the same ban****!!!!!!!

Item: Standard Bank
Rating: 1
Author: Kaz G

Its is absolutely appalling that a transfer done from Standard Bank to Standard bank via the Mobile App, takes 24 hours to reflect. I received the Payment at 11:32am, My puresave account shows the transaction but the balance will not update for 24hours according to your call center agent!!!!! What is the point of transacting from Standard Bank to Standard Bank then??? According to the same agent there is no way to process it any faster! Why can all the other banks do it but not you? Those funds are for an emergency, which i cannot access now. Thank you for the putrid support

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Replies (2)

Standard Bank's replyOfficial

11 Dec 2019, 05:21

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
**********
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Standard Bank's reply11 Dec 2019, 05:21

Official