24 days and no response

On the 2nd of January my house was broken into. Apart from *****ing everything which my household insurance has sorted out 2 weeks ago, the ********* also broke my sliding door out and ripped the Trellidor off. I reported it immediately to Standard bank home insurance and have a claim number and everything. They sent people to assess the damage and was told it would be replaced. That was 2 weeks ago!!! After having spoke to the service providers they have informed me they are waiting for authorisation. Have spoken to the call centre 5 times now and nobody can give me any idea of what is happening. Mean time my lounge area has no safety gate and no sliding door!!!!!!