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1 reviews | Active since Mar 2017

20 Apr 2018, 12:06

*** Al Geron

After dealing with so many people all making different promises and assurances i finally went through to Al Geron who made sure he assisted me. I wish there were more agents like him in the call centre. Ref. **********

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Replies (4)
Standard Bank
Standard Bank's reply20 Apr 2018, 13:12
Official

Thank you for posting your comment.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience with Al Geron

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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's update22 Apr 2018, 16:18
Reviewer Update
It seems i spoke too soon. My issue has not been resolved. I cant believe that I posted a compliment only to find out that my issue is still there. I no longer wish to be associated with the company and as soon as i can switch banks that is what i will be doing! With the amount of problems I have had with the bank after being a loyal customer for years and always recommending the bank to friends and family, this is the last straw. I would not recommend anybody using the bank and rather going to a competitor.
Standard Bank
Standard Bank's reply24 Apr 2018, 07:20
Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply24 Apr 2018, 14:39
Official

Dear Nico Kandia

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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