20 Years and the most disgusting experience worst customer service

On Wednesday the 25th of September I fell victim to an online **** and on the 26th of September realising my mistake and issue spent the better half of a day trying to find out from standard bank if I could reverse, cancel or stop this transaction no one could answer me from one banker to the next, ***** depo could not do anything because it had not cleared on their side!? then im told to speak to another banking depo who just blatantly was saying the exact opposite of ***** something about having to full in a "Complicated" form and procedure, so after already dealing with this nonsense im now being persuaded to not continue my efforts, I tried to get a ref to the calls which i was told there is none because they did not take my details? so how would they know if the transaction had cleared or what???

Realising that I am a prestige account holder with all the promises that come with it I try to reach out to my so called prestige banker, I was met with automated responses, along with the same response for another matter I had picked up on the way being that my prestige card I was sent does not match the card I have on internet banking and I cant use it at all so no card for my account only for the credit card which now has been compromised.

thinking I should be in good hands I left the matter and 3-5hrs later with no response for what is a really small transaction and a minor card issue, I asked and expressed my concern and that i was getting upset, the response :

Dear Darron.

I am sorry about that however Prestige Banking has a team of support of bankers that assist the Prestige Bankers with queries.

now what does this mean even how does this solve anything answer anything!!!!

I responded with this:

What does this mean? a team of bankers who cant give me an answer on one minor transaction and my card? Am I speaking to the wrong person maybe? I dont understand what the difference is? Honestly feels like you guys dont want to help me

and now no responses, I know see the transaction on my statements and still no answer for either problems, I have never felt so disrespected, and unwelcomed by any company especially since i'm not asking for much but for some basic information and effort, and as a "PRESTIGE" member hoped I would be treated better than ****.

with this I went to hellopeter and I must say your team handling that side actually responded in a timely and professional manner. they assured me something was going to happen so i took my post down alas now we are on the 27th with no response no effort nothing!!!!

with this I will be repositing on hellopeter