2 Weeks to process a simple application?

I app**** for vehicle finance with SBVAF. All well. Sent through a quote for a car on 14/03/2016. They took too long to process so I lost the car to someone else. I was not angry but disappointed. Found another car and quote sent on 24/03/2016 . Had to chase these people almost every day for feedback. Gave a deadline of last week then my docs that I sent was *******ed so resent and promised a call back first thing Saturday morning at 8am.<br> <br> Never received any call. Today is Tuesday and i am still yet to receive a call or even an email on progress. I have sent almost 10 emails just following up, spent hours on the phone - hours if my life which I will never get back mind you and yet I still don't know what is going on as I have done everything possible to move this along. Short of buying the car cash, I don't know what to do. <br> <br> Dealer wanted me to apply through them and I regret not doing so as I would have the car last month had I done so. The reason I am in this situation is due to me showing customer loyalty to SBVAF. Something which will never happen again.