2 Weeks to open an account from at Standard Bank

I visited the Standard Bank Vaal Mall branch on the 17th of March 2015 to open an account, unfortunately the consultant informed me that they were offline because of system upgrades. They took a copy of My ID and a copy of my Proof of residence and they asked me to sign the documentation and they would open the account and let me know when it has been done. It is now 2 weeks later and i have still not heard anything from them regarding my account, have visited the branch multiple times, left my number and asked them to contact me, but still NO Response, i have phoned the call center and they have sent an Email to the Branch manager in order for her to contact me, i have to date not received a call from anyone at standard bank. I don't even know why i am bothering to complete this complaint report as this will probably also go unnoticed and be ignored. The service i have received from standard bank so far is absolutely disgraceful.