2 weeks & still no refund for failed ATM withdrawl

Attempted to withdraw R1000 from ABSA ATM on Friday 5 February. After 5-10 minutes of the machine considering my request, I get issued a slip saying \R1000 requested, R0 dispensed Please contact your bank.\" Trusting that it would be sorted out over the weekend, I then contacted Stadard Bank on 8 Feb to report incident. Followed up on 15 Feb as to date no one has contacted me and I am still awaiting my R1000 to be refunded to my account.<br> <br> This is absolutely crazy. 2 weeks to have the failed transaction reversed. R1000 is not a small amount of money and it is ******** to take this long to refund a client, especially when Standard Bank alleges to give better service to their prestige clients. Time to start moving my accounts as service is clearly not a priority of Standard Banks anymore. "