SM
Steven M
1 reviews | Active since Jan 2015
06 Jul 2020, 12:57
2 WEEKS NO feedback from STANDARD BANK, CUSTOMER IS INCONVENIENCED
Hello Peter complaint reference ***. TWO WEEKS NO feedback with respect to VAF/unauthorised debit order. I have sent emails to *** (Complaints Resolution Centre) & *** as advised at the branch, but I am still waiting for the feedback. I am very upset because of the inconvenience caused by Standard Bank Vaf/debtcare center.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Jul 2020, 13:14Hello Steven
Thank you for posting your comments.
Thank you for posting your comments.
We are looking into the matter. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Complaint Resolution Centre
***
***
Standard Bank's reply06 Jul 2020, 13:14
Official
Hello Steven
Thank you for posting your comments.
Thank you for posting your comments.
We are looking into the matter. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Complaint Resolution Centre
***
***
SM
Steven M's updateReviewer Update
06 Jul 2020, 14:44I have being getting the same answer for 2 weeks. This is often truly making matter more awful. I am considering logging a CEO complain.
SM
Steven M's update06 Jul 2020, 14:44
Reviewer Update
I have being getting the same answer for 2 weeks. This is often truly making matter more awful. I am considering logging a CEO complain.
SM
Steven M's updateReviewer Update
09 Jul 2020, 08:10I called STANDARD BANK yet again yesterday (08 July 2020) for some feedback. Since I waited 2 weeks and 3 days. CAN YOU IMAGINE THE INCONVENIENCE ENDURED?
1. NO feedback from *** to date?
2. *** said he will get back to me, I am still waiting.
3. Yesterday (08 July 2020) when called approximately @12:30 I was informed by a consultant to email ***! When will this end? All I wanted was for STANDARD BANK to inform me when will my money be reversed, since this was not part of the arrangement?
TODAY MARKS 2 WEEKS AND 4 DAYS STILL WAITING AND INCONVENIENCED AS A CUSTOMER
TODAY MARKS 2 WEEKS AND 4 DAYS STILL WAITING AND INCONVENIENCED AS A CUSTOMER
SM
Steven M's update09 Jul 2020, 08:10
Reviewer Update
I called STANDARD BANK yet again yesterday (08 July 2020) for some feedback. Since I waited 2 weeks and 3 days. CAN YOU IMAGINE THE INCONVENIENCE ENDURED?
1. NO feedback from *** to date?
2. *** said he will get back to me, I am still waiting.
3. Yesterday (08 July 2020) when called approximately @12:30 I was informed by a consultant to email ***! When will this end? All I wanted was for STANDARD BANK to inform me when will my money be reversed, since this was not part of the arrangement?
TODAY MARKS 2 WEEKS AND 4 DAYS STILL WAITING AND INCONVENIENCED AS A CUSTOMER
TODAY MARKS 2 WEEKS AND 4 DAYS STILL WAITING AND INCONVENIENCED AS A CUSTOMER