MC
Mervin C

1 reviews | Active since Mar 2009

01 Aug 2017, 09:10

2 Weeks no admin done money ******

<p>So I decided to buy a new car and my old car was settled with standard bank finance. I received a call 13 July 2017 stating that the settlement payment was received a day late, so the account is not settled. I then contacted the dealership, who in turn asked Leon Fritz if this could be sorrted as they charged R 498.55 interest a day!!!!! which is now the shortfall amount.</p> <p> </p> <p>I placed a stop order on the debit order, which aparently cant be done?? Anyway, still absolutely nothing has been done, the account is still active even though the dealership received the cars papers to be able to resell it. How insane, you send the papers and not close the account. Best of it all is the took the debit order, I can only expect a refund within another two ****** weeks!!!</p> <p> </p> <p>So in short I cannot see why I should still put up with this nonsence as they are *******!!! They take your money for administration fees, which is clearly not being done, then they debit your account not having the authorisation to do so anymore, then blaze tells you they can only process the refund once the account has been closed next week!! Why trust ******* with our money!!! I'm so sick of standard bank, always acclaiming they there for you and excel at service, but they ARE NOT!!!! WORST EVER BAN****!</p>

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Replies (1)
Standard Bank
Standard Bank's reply01 Aug 2017, 16:24
Official

Dear Mervin

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Thanks,

Complaint Resolution Centre

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