2 WEEKS AND NO BANK CARD IN SIGHT.

2 weeks ago, Standbank notified me that there might be ***** on my card - luckily not much money was taken, great, we cancelled the card and they said it would take 5 to 7 working days to get the new card, fair enough, I asked them to send it it Rosebank JHB. A week later I called them, answered the verification answers (after recalling the helpline numerous times to try and get someone who could actually help and then holding for ages) and was told my card was in durban. I then asked them to pls redirect the card to my work in johannesburg. 2 weeks later, no card. I called today, after number attemps re phoning the help line to again try and get someone to help, held on for 20 minutes, was told that I answered the verification answers incorrectly, after holding again, got to speak to Simon the manager who told me there was nothing they could do, I now have to go to a branch. I have been a customer for 30 years. They made the mistake, I answered the verification questions (as I did the previous week) and now I am inconvenienced, cant get into my bank app, cant buy anything and now must take time of work to sort this our. DISGUSTING SERVICE