2 Weeks abroad stranded by Standard

<p>I visited a branch to notify Standard Bank that I would be overseas. I was told that the card that I physically showed them would work and they took note that I would have no use of my phone (No smses or phonecalls whatsoever). On arrival the card didn't work and the application requires a One Time Password (OTP) to be entered just to open, that has been smsed to me on the number I informed them is inactive! </p> <p>I needed and need money for food, transport and a place to stay and could not and still cannot even open the App</p> <p>I made use of hellopeter.com to try resolve the issue urgently. The first employee of Standard Bank took a few days to get me into the Application but I immediately could not make a payment to a backup account as another OTP was required to do so that was once again smsed to me! The employee who helped me never responded again and I moved on to a different Standard Bank helpline email. </p> <p>I have now contacted 5 standard bank employees in total over 2 weeks. All of them responded unhelpfully and are now currently unresponsive, none of them even begun to help me merely receive my OTP via email! </p> <p>I have made it incredibly clear that I cannot make or receive a phonecall personally in the branch and in all my emails and all 5 of the useless employees have advised me to call the helpline or visit a branch. Ignoring the fact that I went into a branch and the two things I have explicitly expressed I cannot do are the two things they suggest. </p> <p>I have taken note of these employees names and believe that the grievances caused by Standard Bank to me while struggling in this foreign country during my holiday (Or what is supposed to be my holiday) are ******** as I have been ****** of my time, money and experiences during this time. I have been put out to a degree where a large compensation would only begin to remedy and legal action seems to be my only option on my return. </p> <p>I need to access my funds URGENTLY and have done everything the way it is supposed to be done. </p> <p>This service is abominable and outrageously poor. I am a desperate client in a foreign country being *****ed over by another pathetic employee of Standard Bank every other day. </p> <p>This needs to be heard and Standard Bank needs to take drastic measures. </p> <p>PLEASE HELP ME! </p> <p> </p> <p> </p> <p> </p>