2 Months to reverse debit orders - Ridiculous

Just went to a standard bank branch to request for debit orders that are older than 40 days to be reversed. To my surprise I was advised that my request will only be concluded in September, which I find totally unacceptable. Strange thing is when you call Standard bank telephonically for debit orders under 40 days, the reversals happen immediately or latest within 24 hours for the funds to reflect in your account. How it take over 2 months for the same process to be followed, boggles my mind. You are suppose to make customers' lives easier, not hell Standard bank. 2 Months to reverse debit orders....really ???