2 months just to submit a document

After nobody notifying me about having to upgrade, I enquire what was this chargers being deducted after giving the breakdown etc i finally got that amended and correct. and went into the branch as requested in December 2014 to upgrade my account i needed to re-apply. i did so and was told i could collect my card in the Jan without any notification as I thought the app was processed i dutifully went to collect my card only to find out nothing was ever processed. At this point it was a blame game in the supposedly sought after branch which i didn't time for. After running back and forth, with a card that was faulty ( declining every time i swiped or wanted to withdraw) on the 30 jan 2015 i got a text to say come pick up your card. No Scene no performance just went to go collect. But low and behold Standard the consultant never/ forgot to to my daily limits leaving me to go back to ANY other branch to do this. If you cant even get a simple upgrade of account correct i wont even bother with major deals or loans