2 Months for an answer

I have app**** for an increase on my existing RCP loan in Feb 2016.<br> <br> In 2009 a business partner left me with over a million in debt and disappear, I had no choice but to Sequestrate.<br> In Sep 2014 I rehabilitated and the high court of South Africa granted my order.<br> <br> So I was informed my application has been declined because of my Rehabilitation, I honestly don't understand how this can influence me negatively and the fact that this is an existing account. I also have a Credit card, Cheque card with an overdraft at the same bank.<br> <br> I have never missed a payment on any of my accounts.<br> <br> After I complaint they requested documents that the lawyer don't have as the case was closed in 2014.<br> It's now almost 2 months and I am still waiting for an answer, I feel this is unprofessional and I am considering leaving Standard Bank.<br> <br> I am a Private Client with Standard Bank but have to say I don't receive the service I pay for. <br>