2 methods of bond payments on my name

Standard Bank is the worst bank to ever come across I’m paying my bond through a stop order debit order was cancelled in 2018 end of nov 2020 I get a report from Experian only to find that the the debit order has been included in my monthly expenses the bank didn’t cancel it I complained 3rd dec got an sms that debit order has been cancelled fast forward the 23rd dec I find out that it’s still put in another complain sent from 1 person to the other eventually I was told that they have escalated the matter some will call in about 3 days no 1 did called them again after Christmas was told they will let me know on the 6th called yesterday was told resolution was taken on the 29th dec but no 1 bothered to tell me told me they can’t see anything that I’m complaining about on credit bureau I have been sent from pillar to post I can’t get any finance cos the debit order is seen as an expense and is affecting me negatively most of their agents tell me different story I called this morning agent wanted to log another complain which I will only get the resolution on the 19th Standard bank doesn’t care about clients you send them emails they dnt respond even on social media where other company are active not this bank I have been with this bank for more than 25 years but I’m ready to close my account and go open another 1