LJ
Lorraine J
1 reviews | Active since May 2020
08 Sept 2025, 16:01
2 hours on the phone instead of Online Banking!!!
1, Phone banking/App is NOT more secure than Online banking, so why can I not have a virtual card on my online banking Profile?????!!!!! 2. On Saturday 6 September I was 2 hours on the phone to get my money back from Standardbank - why could I not do it online and why did it take 2 hours on the phone?????!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
08 Sept 2025, 16:13Good day Lorraine,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Sept 2025, 16:13
Official
Good day Lorraine,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
LJ
Lorraine J's updateReviewer Update
10 Sept 2025, 11:47Thank you, I received a friendly and professional call from Standardbank and I believe this will be addressed.
LJ
Lorraine J's update10 Sept 2025, 11:47
Reviewer Update
Thank you, I received a friendly and professional call from Standardbank and I believe this will be addressed.