2 DAYS NO AIRTIME PURCHASE ON PHONE OR INTERNET

Item: Standard Bank
Rating: 2
Author: MAMIKI M

For 2 days now I've been trying to purchase airtime on either my cellphone or over the Internet & all I get is that there is a Technical error. This is so very embarrassing for such a big bank. They don't even bother to send us a notification that they are having problems. What's the point of them advertising when they cannot deliver.

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Replies (1)

Standard Bank's replyOfficial

03 Jun 2015, 08:20

Hello makom,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply03 Jun 2015, 08:20

Official