2 and a half hours to stop a card and load POA.

Standard Bank Gateway,. Your service is appalling...

Went in with my elderly dad to sort out unauthorized cheque card purchases and then to add POA. What a horrible experience from start to finish. Entered at approximately 12.30pm and only left the branch at 15h00. Lady at front desk had no smile, didn't greet and was very unapproachable. It's like she didn't want to be there. Sadly I noticed that she treated others differently. Universal banker, assisted us... What a horrific experience. Was put on phone which took maybe 15min. The rest of our 2.5hour ordeal centered around the senior team leader and her colleague, the universal banker. Took them 2 hours 15min just to add POA for my dad. I felt like we were treated like ********s. My poor dad was left devastated.. He's 75 years old and the reason he wanted to add me on with POA, was so I could help him when problems like this arose. He's a sassa grant recipient and they at one stage, chased me out to question my dad about the POA which I felt was unnecessary. My poor dad. 2.5 hours wasted. I have since logged a complaint and we will consider alternate banking solutions for dad at other banks. Horrific experience. When I had a look at their score on Google, 1.9 out of 5....absolutely shocking.... 2.5 hours to sort out 2 little things. One to stop a card and two, to add POA. When I asked for the manager, she was apparently in a meeting. Give us back our time. 2.5 hours for 2 things that should have taken maybe max an hour to sort out if not less. And the branch wasn't even busy.