EN
Enthea N
1 reviews | Active since May 2013
03 Jun 2024, 12:57
1980s BACKWARD SYSTEM OR SHEER LAZINESS
No regrets dealing with FNB whatsoever, I don't know how people that bank with SB deal!
How hard is it for SB to find out which collections attorneys they sent my husband's outstanding loans to (I am aware of the the POPIA act, we are calling together) !!!!!!!!! Their system still has a name from 2022, spent time and airtime getting the run around. We have to unfortunately call again at the end the day or tomorrow just to get a name that should be loaded already on the system. That will be call 3. Automated Hello Peter responses speak volumes . I'm glad we are with FNB, this is just frustrating!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
03 Jun 2024, 13:05Dear Enthea,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jun 2024, 13:05
Official
Dear Enthea,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Jun 2024, 09:24Dear Enthea,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply06 Jun 2024, 09:24
Official
Dear Enthea,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
EN
Enthea N's updateReviewer Update
12 Jun 2024, 10:21My issue was resolved by Yolanda Mati, she is courteous, respectful and very dedicated. She is the only reason why I'm changing my rating to a smiley face. I raised I was assisted by *********** staff who just weren't bothered to dig deeper. Keep up the good work Yolanda, I can see you going far with such excellent work ethics and dedication!!!!
EN
Enthea N's update12 Jun 2024, 10:21
Reviewer Update
My issue was resolved by Yolanda Mati, she is courteous, respectful and very dedicated. She is the only reason why I'm changing my rating to a smiley face. I raised I was assisted by *********** staff who just weren't bothered to dig deeper. Keep up the good work Yolanda, I can see you going far with such excellent work ethics and dedication!!!!
Standard Bank's replyOfficial
12 Jun 2024, 11:29Hi Enthea
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply12 Jun 2024, 11:29
Official
Hi Enthea
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***