18 Days still no conclusion to a ATM Claim

I Used Standard banks ATMs to deposit cash. The ATM says you can deposit a maximum of 50 notes. I broke my bundle into half and proceeded to deposit my R10000 it would not accept all the notes and forced me to deposit several times resulting in the ATM swallowing R3500 and not crediting my account. I have called the bank numerous times and have 5 reference numbers for my original claim. I am told some one will contact me to date that has still not happened. My claim has been investigated/prioritised several times with no feedback or resolve. The banks are quick to charge for insufficient funds but I have no recourse against them as a result of not being able to deposit. I was charged 4 times to put money into my account when it should have accepted it in two attempts.<br> <br> I have received poor service from Standard bank poor feedback and have had no help in resoling this complaint nor am I able to talk directly to the person in charge of my claim.<br> <br> here is my original claim number should any one at Standard bank actually be interested in helping me.<br> <br> Ref No: ***<br> <br> Regards<br> K Smith