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danie N

1 reviews | Active since Feb 2013

05 Dec 2016, 01:10

16 months later and i am still paying for a cancelled service

<p>good morning</p> <p>last year i reported that i was paying for a Garage card even though i hadnt had one for years and i instructed them to stop it.<br />I found out on this Friday that it was not done despite an instruction from me.</p> <p> </p> <p>How should i proceed, a Hellopeter complaint does not help and phoning the CRC centre is even less helpfull.<br />What do you suggest?</p> <p>regards</p> <p>danie</p>

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Replies (3)
Standard Bank
Standard Bank's reply05 Dec 2016, 14:25
Official

Good day Danie

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Dec 2016, 15:53
Official

Good day Danie

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply19 Dec 2016, 09:38
Official

Dear Danie

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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