150 years but still have not mastered FEEDBACK???

I'm so tired of complaining about the same old thing... feedback!!! In a nutshell my husband and myself chose to apply for our bond through Standard Bank, this is the 3rd time we had to send through our application and our patience is wearing thin!!! First we dealt with the branch then the call centre and responses change all the time! How is that possible? Do you realize that you are messing with people's lives if you do not do your checks properly! I'm sick and tired of dealing with *********** staff and staff that make promises buy do not deliver! All I am asking for is for somebody that knows what they talking about, educated enough and has excellent communication skills to handle my query... oh and FYI whenever you call in to the freaken call centre the \team leader"are always too busy oh and too busy to return my call? How the heck is that possible?! I want an actual manager to deal with my query ASAP as this process of 7 to 10 working days is taking nearly a ****** month!!! """