15 Year+ Presitge Banking Client but never receive decent assitance and I am now over it.

Standard Bank is the most useless Financial institution I have ever dealt with. The moment the Lockdown is over and I can return to a "Normal" life a will make a point to get rid of all my Standard bank Accounts and change to another Provider. No one at their Call Centers can ever assist me, they keep forwarding me too next person and the next and the next. The average holding time when making calls is always about 30mins+ . The have debited my account now 3x months in a row with some Random charge, when I call to inquire there is always a bunch of excuses and then they say it was a mistake and Reverse the Transactions. Their latest is that you must send a mail and they will maybe respond in 10 - 14 working days. I tried calling for the last 2 Days to make payment arrangements on my various accounts, Out of the 20+ calls made Ive gotten through 6 times, every time the consultant just transfers me to the next consultant, finally at constant no 6 i was told they can not assist me telephonically and I must send a mail which they will maybe respond to in 10 - 14 working days. THANKS FOR NOTHING STANDARD BANK. THANKS FOR WASTING MY TIME.