RM
Rashad M

1 reviews | Active since Jul 2019

13 Jul 2019, 12:21

1.5 cheers for Standard Bank

After writing on your site and receiving an apology from Muhammed Asvat, a public relations spokesman for Standard Bank I believe, I received help from the homeloans department with regards to clarification of the status of my bond, as I am overseas. For this help, many thanks to both Hello Peter and indeed Standard Bank. However, I do need further clarification with regard to the location of a will that I signed with Standard Bank in their Adderley Street branch in Cape Town. I wrote to the information section of the bank about this and homeloans rep****. Clearly, it is not within homeloans purview. I believe the public relations person or customer service specialist at Adderley Street might be the relevant person. I await the bank's feedback.

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Replies (1)
Standard Bank
Standard Bank's reply14 Jul 2019, 03:48
Official
 Hello   Rashad, 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Sheriline Martin Complaint Resolution Centre
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