AK
Anne K

1 reviews | Active since Mar 2009

30 Mar 2015, 08:07

14 Stage Transactions

I went to pay my credit card yesterday into an ATM and they no longer use envelopes - the cash goes in as is. I followed the instructions and it said a note was folded and spat the card out - NO notes were folded. I went through this palaver several times and eventually gave up and just put a few notes in at a time - and that didn't always work. I reckon it took me between 14 - 20 transactions to deposit 3k! <br> I sincerely hope that Standard Bank don't think that they are charging me per transaction because their machines don't work properly - and ABSA have had these machines for ages and I most certainly do know how to use them

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Replies (1)
Standard Bank
Standard Bank's reply01 Apr 2015, 08:32
Official
Hello anneka,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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