13 weeks still no Card delivered

opened account beginning of june was told a message will be sent then I will receive my personalized gold cheque card , after 10 weeks from the max 6 weeks promise, I give the call center a call, advised I didn't submit proof of address, consulted the branch with new and latest proof of address , was told someone keeps rejecting it with no reason as why. seems like no one knows what's happening in this financial institution.<br> <br> can someone man up and advise so I can make an informed decision to continue with bank or terminate my account and open somewhere else.<br> <br> annoyed customer