ZE
Zubair E

1 reviews | Active since Oct 2018

07 Sept 2023, 11:41

10YEARS STANDARD BANK REALLY! POTENTIAL ***** AGAIN OR JUST INCOMPETENCE

THE IS THE SECOND TIME NOW , WHERE STANDARD BANK HAS MY ACCOUNTS STILL ACTIVE AFTER 10YEARS OF CLOSURE, I GOT SMS THIS MORNING REGARDING CLOSURE OF AN ACCOUNT, SAYING THEY NEED MY FICA , I WAS TOLD IT WAS A SAVINGS ACCOUNT. FROM 10 YEARS AND 2MONTHS BACK , ARE YOU GUYS SOOOO DELAYED WITH FICA, I DONT THINK THE REGULATER WOULD BE HAPPY TO HEAR THIS, DO YOU GUYS NOT REMEMEBER THIE FINES U PAID FOR NON FICA CUSTOMERS . THE AGENTS I SPOKE TO NOW 10 MINUTE AGO JAMES IN APPLICATIONS ***** , SAID THE ONLY WAY TO CLOSE THE ACCOUNT IS GO THE BRANCH, UNFORTUNATELY I WILL NOT AND REFUSE TO DO THAT AFTER 10YEARS , WAKE UP GET YOUR HOUSE IN ORDER, BARE IN MIND SOME YEARS AGO MY PERSONAL DETAILS WERE USED TO PURCAHSE A VEHICALE *****ULANTLY , WHICH YOUR BANK APPROVEED , I CANT HELP BUT FEEL U HAVE A LEAK INTERNALLY. AFTER SORTING THAT MESS OUT , I GET THIS NOW IF THIS REALLY IS MY SAVINGS ACCOUNT FROM 10YEARS BACK, WHY WAS IT NOT CLOSED AS REQUESTED , EVEN AFTER THE ***** CASE IT WAS STILL LEFT OPEN WHY???? , HOW MANY OF YOUR EMPLOYEES HAVE MAYBE ACCESSED THE PROFILE , HOW MANY COULD HAVE STOLE MY PERSONAL DETAILS. WHEN WAS THE LAST DEPOSIT MADE INTO THAT ACCOUNT??? AND ADVISE ME HOW MUCH I SAVED AFTER 10YEARS SURELY INTREST HAS ACCUMULATED . GIVE ME MY MONEY , AND CLOSE THE ACCCOUNT. I WORK FROM HOME AND NOT GOING TO ANY BRANCH TO CLOSE ANYTHING , THIS IS YOUR MESS UP, FIX OR I WILL TAKE LEGAL ACTION. CALL ME IF THIS YOU DONT WANT THIS TO GO ANY FURTHER.

I SHOULD NOT BE RECIEVING ANY COMMUNICATION FROM STANDARD BANK FSP, AS I AM NO LONGER A STAFF MEMBER OR CUSTOMER FOR OVER 10 YEARS .

CALL ME TO RECTIFY TODAY , I WILL COMPLAIN DAILY BELIVE ME I HAVE THE TIME.

BARE IN MIND I WAS STAFF MEMBER SO DONT PLAY ME FOR A FOOL.

BEST REGARDS ZUBAIR EBRAHIM ***

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Replies (4)
Standard Bank
Standard Bank's reply07 Sept 2023, 11:46
Official
Hi Zubair

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply07 Sept 2023, 12:16
Official
Hi Zubair

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

Our Team will contact you.

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply11 Sept 2023, 11:37
Official
Hi Zubair

Thank you for taking our call. Please note that the request for the account closure has been sent to the branch. We will contact you tomorrow morning as agreed.

In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank social media Team
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Standard Bank
Standard Bank's reply12 Sept 2023, 09:56
Official
Hi Zubair

Thank you for taking our call.  we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team