DS
David S
1 reviews | Active since Nov 2019
22 Oct 2024, 10:39
100% do not recommend.
Had just been informed by my bank... while trying to sort other issues, that I have a fica outstanding. I already fica'd my account with alot of effort a couple of years ago... and now suddenly, according to the consultant, "she don't know why but it is still outstanding." I was not notified, nor explained why... but she was kind enough to tell me if I don't do it soon my account will be frozen. This is extremely difficult for personal and work related reasons. Same as in many cases before this... thanks for nothing Standard Bank. Will try to find another bank rather...
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Replies (3)
Standard Bank's replyOfficial
22 Oct 2024, 10:46Dear Dewald,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Oct 2024, 10:46
Official
Dear Dewald,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
DS
David S's updateReviewer Update
24 Oct 2024, 09:22Standard Bank Hello peter team helped me tremendously! I do appreciate it!
DS
David S's update24 Oct 2024, 09:22
Reviewer Update
Standard Bank Hello peter team helped me tremendously! I do appreciate it!
Standard Bank's replyOfficial
24 Oct 2024, 10:47Hi Dewald
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply24 Oct 2024, 10:47
Official
Hi Dewald
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***