10 Years and still WRONG Cellphone on system
Your systems are out of date. I've had a new cellphone number 10 years ago. I've been to branches, called call centers, etc for the past 10 years and still no one can get the OTP to go to my new cell number. Now with the new internet banking, I can't even access my accounts anymore. I've just been dropped from your ***** line 2 minutes ago. Supposedly they would have transferred me to another call center, but then nothing. LISTEN to the voice recording. It's a HUGE risk on my account, as Cellphone companies reuses old cellphone numbers and someone else is probably getting my OTPs now!
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Standard Bank's replyOfficial
03 Jan 2019, 09:59 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply03 Jan 2019, 09:59
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
's updateReviewer Update
04 Jan 2019, 09:04Hi, Again, 24hrs have past and still NOTHING. No one contacted me, my number is still incorrect, and I still cannot access my accounts. Please note that at this point I will start to investigate all my options to close my accounts.
's update04 Jan 2019, 09:04
Reviewer Update
Hi, Again, 24hrs have past and still NOTHING. No one contacted me, my number is still incorrect, and I still cannot access my accounts. Please note that at this point I will start to investigate all my options to close my accounts.