10 Weeks – No Communication or resolution on ***** Case

I reported a *****ulent EFT of R5,500 to Standard Bank on 10 December 2025 (Case: ***). The payment was made on 2 December 2025 for goods that were never delivered. A SAPS case was also opened (52/12/2025).

Ten weeks later, I have received no response.

Specifically, I have not been informed:

When the recall request was sent to the receiving bank Whether the receiving bank responded Whether funds were still available at the time of recall What the final position of Standard Bank is regarding this matter

It has now been over 10 weeks, and there has been a lack of transparency and communication throughout.

As a long-standing client, I expected a clear process, at least 1 update, and a formal written outcome — especially in a ***** matter where time is critical.

Despite multiple follow-ups, there has been a lack of transparency and meaningful communication.