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Karen K

1 reviews | Active since Oct 2016

03 Aug 2023, 18:15

10 Mpost ridiculous verification questions!!

Hands up if you agree that the verification questions are a load of horse sh*t! Standard bank will NOT speak to you or be of assistance if you FAIL the verification questions which are generated by some outdated credit beureu. I fail these questions every single time even though I answer 100 percent correctly according to my sane mind. Who, may I ask in their right minds records the date that they opened their Mr P account or joined Outsurance??? Please for gds sake tell me who my current or last employer was because clearly I don't seem to know the answer,. And when Im phoning to ask why my bond has not been cancelled I am asked do I have a bond with Standard Bank!! Come on!! Is the correct answer Yes or NO? This system does not work and needs to be reviewed before I suffer a heart attack from pure aggravation!!!! And guess what the Team Leader advocates - We'll call you tomorrow and ask the same 10 sh?>::t questions and see if you pass!!!

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Replies (1)
Standard Bank
Standard Bank's reply04 Aug 2023, 07:26
Official
Good Day Karen

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards 
Standard Bank Hello Peter Team 
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