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DAwid B

1 reviews | Active since Jun 2011

12 May 2016, 10:19

10 Months to reset the pin for my bank card - Still no success

<p>Ten months ago I opted to "Try" the new Standardbank Internet banking app. I had the password from the old app. It didn't work for 3 tries and then locked my account. Since then Standrdbank could not resolve this. I have a private banker that cost about R500.00 per month for two accounts. She could alos not resolve and we opted to arrange a replacement card - which I cannot get this one registered. I followed the instracions 100%</p> <p>Going for 10 months, that is R5,000.00 and still no luck. I am not in South Africa and cannot pop-in to a Standardbank branch.</p>

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Replies (3)
DB
DAwid B's update12 May 2016, 10:26
Reviewer Update
I just had a commitment that my Private banker will call me back. I have had two such commitments over the last two weeks and others previously - Did I notice that none of the call-backs materialised. I will be impressed if this last one works. More impressed if Standardbank actually resolve this simple issue.
Standard Bank
Standard Bank's reply13 May 2016, 06:56
Official

Dear Dawid

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply16 May 2016, 14:47
Official
Dear Dawid Thank you for bringing your dissatisfaction to our attention. It is highly appreciated. I have received a confirmation from your private banker, and you that this matter was resolved. I apologise for the time we took to rectify the situation, and for any inconvenience caused in the matter. At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support. Please do not hesitate to contact us for any enquiry or complaint that you may come across. Kind regards | Busiswe Moilwe | | Complaint Resolution Specialist: Private and Business Banking | | Complaints Resolution Centre|