10 days to investigate Standard Bank's System Err!

I have to wait 10 working days to be inconvenienced<br> I dialed ***which was picked up by Chantel who insisted that she could n't forward the call to her team leader but she'll forward to a technical specialist which never got through and was advising that i knew when i purchased the airtime about terms and conditions, which i explained to her that there's something called trust between a bank and a customer. trust means as a customer i'll play my part responsibly and the bank will need to play theirs. I explained to Chantel that terms and conditions does not mean compromising service to a customer. At this point she started screaming.<br> The reference number to Chantel's call is her name and the time of the call which is 10h32. <br> <br> Here is the background to my query. <br> airtime was purchased via internet banking but not loaded on my *** number it was purchased for.<br> The airtime was for R200 and the money was debited from my cheque account. when I went to The Glen branch, i was told I would receive a reference number on the same number in question but never did. I subsequently received the reference number from Chantel it is #***.<br> This is clearly a systems erro