AW
Andrew W
1 reviews | Active since Nov 2019
15 Sept 2022, 15:17
10 days still no reply from Prestige support to multiple emails!!
I've had an issue with my one account and unknown "uncleared transactions" reducing the amount available in it. I reported this officially to standard bank Prestige and after 3 days simply received a reply describing my issue. I then rep**** highlighting this and asking for some clearer explanation on what's going on with that account. I waited for longer and still no reply so I emailed again requesting for some response. It has now been 10 DAYS and I've received NO REPLY and there's still unknown transactions!
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Standard Bank's replyOfficial
15 Sept 2022, 15:23Good day Andrew
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply15 Sept 2022, 15:23
Official
Good day Andrew
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration this has caused.
Our team will be in touch.
Kind regards
Standard Bank Help Centre
***