10 days ??

I had an unathorised transaction of R1450 that went off my accoubt on the 6th January 2018. I then called the standard bank call centre abd spoke to a lady called Wendy from authorisations so she says. I explained and she said she could see the money was not bank and is still on outstanding however i will have to wait for 10 working days for the amount to fall of the account if the merchant doesnt bank it. I do not want to wait for 10 working days. Im calling standard bank as my bank and asking them to assist me to get my money back. Does one need to fight in order to get assistance? I changed banks and thought standard bank had ethics and was a better bank.