10 calls without the phone being answered

Hi, I still await feedback from the consultant at the inquiries desk at the Benmore Gardens branch. I app**** to reinstate my credit card and was advised that it was declined, i advised that i have information pertaining to the reasons for the app being declined for it to be reassessed. I was advised by Theko (not sure if that's his name) he will get back to me in a few minutes and never received a call since Friday 13/03/2015. I then called Standard Bank reinstatement's department who advised me to send the information to the branch for them to resubmit the application. I have being trying to call the branch for the last 2 days to no avail. Nobody answers the phone or picks up the phone and hangs up. This is pathetic service and is now delaying the processing of the application. I have proof from the phone that i called from showing that i tried calling more than 10 times between 13:18 and 13:53 on 17/03/2015. This is a great disappointment as this is the worst experience i have had with a bank since opening my account with Standard bank in 2003.